What is an SOP?
A Standard Operating Procedure is a documented, step-by-step instruction for a routine task — from opening a store to approving a refund. Good SOPs are short, visual and kept up to date.
How to write an SOP people follow
- Write it with the people who do the task.
- State purpose, scope and the owner at the top.
- Use numbered steps, one action each; add photos or screenshots.
- Include quality checks and what to do if something goes wrong.
- Test it with someone new to the task.
- Version it and review at least yearly.
Simple SOP template
| Section | Content |
|---|---|
| Title & ID | Daily cash reconciliation · SOP-FIN-04 |
| Purpose | Ensure cash matches sales every day |
| Owner | Store manager |
| Steps | 1. Print Z-report … 5. Sign and file |
| Checks | Variance > ₹200 escalated to finance |
| Version | v3 · Reviewed Oct 2026 |
Common mistakes to avoid
- SOPs too long for anyone to read.
- Stored where nobody can find them.
- Never updated after the process changes.
How DOOfy helps
An SOP describes the standard; data shows whether it's being followed. AIMOS One flags deviations — missed checks, late steps, unusual variances — so SOP compliance is visible without manual audits.
Frequently asked questions
What should an SOP include?
Purpose, scope, owner, step-by-step instructions, quality checks, exception handling, and version history.
How often should SOPs be reviewed?
At least once a year, and whenever the process, system or regulation changes.